Don’t love it? We’ll take it back!
If you are not satisfied for any reason with any qualified* product you purchase you may return your purchase for a replacement, credit or refund up to 30 days of receipt
Terms and Conditions Apply
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing digital image(s) of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified, the item may be required to return to GlanZig for inspection before a determination can be made as to the state of the product.
- Contact Customer Support to request a return. You must make this request within 10 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
- You will receive a ticket # from our customer relationship system starting the documentation process for the return
- If you have digital images of the defect, please send them via reply to the ticket opening email you received above. We need good images that are at least 2048×1024 in size to validate the defect and provide resolution
WHO COVERS THE RETURN SHIPPING COST?
GlanZig at Its option will apply account credit or refund for return shipping where items have arrived in damaged condition or are confirmed by a GlanZig representative to be defective. If a product is damaged or defective, the customer must make arrangements with GlanZig support as to how the return should be handled prior to placing the items back in transit to GlanZig.
For all other cases, including size issues unrelated to defects return shipping costs are the responsibility of the customer.
Under no circumstance does GlanZig reimburse (or provide credit) for return shipping costs incurred by the customer until arrangements have been made with GlanZig support. You must include the ticket number (starts with a G) on the return label
Typical return labels are addressed to
120 East FM 544 #72/354
Murphy Texas, 75094 USA
However; you may be instructed differently by support so please wait until confirmation of the return is provided
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an account credit, be advised that returning funds usually take 24-48 hours for the credit to be issued. This credit, once available, may be used to make a purchase on GlanZig. This credit will be valid for 1 year from the date it is issued.
If you have requested an exchange in a different size or style, an email will be sent letting you know the process to return the item to us and the new order # for your exchanged item.
RETURN POLICY – PRODUCT RESTRICTIONS
The following products are subject to special return restrictions.
Face Masks, Hooda and Face Shields: For health and safety reasons, all face mask and face shield sales are final and are not returnable or exchangeable.
Insertables : For health and safety reasons, all things that go inside the body, (you know what we mean) sales are final and are not returnable or exchangeable.
Custom and Made 2 Measure You may return any custom or Made 2 Measure product for a replacement or refund within 10 days of receipt due to defects in workmanship. (as per the above) other issues related to size or other matters are at the sole discretion of GlanZig custom issues due to customer measurements cannot be returned or exchanged
This is a simplified explanation all sales are governed by our Terms Of Service
Catfish Imports LLC
120 East FM 544 #72/354
Murphy, Texas 75094
+1 (903) 904-0007