Order Process

When you order from us communication to you about your order is very important to us.  As such our system will email you about your order state as it progresses through our factory processes.    Each time an order passes from one state to another you’ may get an email (depending on your communications preferences)     Below are the major states your order can pass through are documented.    We may add or subtract states as the factory evolves so check back here from time to time if you want to see whats up with a state you’ve been notified about.       As always, when our system emails you, if you have questions you  can reply and a ticket will be opened at our help desk.  You’ll get an automated reply within a few minutes of this.   If you don’t receive a reply within a day, you might want to check your junk folder or anti-spam software as if you don’t get the ticket auto-response you won’t get our replies to the ticket answering your question!    

In this state, we’ve gotten the order over into the production line and its waiting for the factory to being work.   Everything is good to go with the payment and its in line to be produced.     If there are any delays that are out of the ordinary we will send you an email and let you know.